Hiring a roofing contractor can feel overwhelming, especially when you’re trying to protect the place your family depends on every day. You want someone you can trust; someone who will be there if a leak shows up, who installs your roof the right way, and who won’t leave you guessing about costs, warranties, or timelines.
At Custom Built, we understand how important this decision is. Our team has spent over two decades working with Mid-Michigan homeowners, answering their questions, and helping families feel confident in the people they hire. We’ve seen the difference the right contractor makes, and the problems that come when homeowners don’t have the information they need.
This article walks you through six essential questions to ask any roofing contractor before you sign a contract:
- Are You Licensed and Insured?
- Can You Provide References or Past Project Examples?
- What Is Your Project Timeline?
- What Warranties Do You Offer?
- Are You Local to Mid-Michigan?
- How Will You Handle Unexpected Issues or Costs?
1. Are You Licensed and Insured?
This is the first and most important question to ask. Your roof is one of the primary barriers protecting your home from the elements and endures constant exposure to weather, making proper installation critical.
A licensed contractor ensures that they have the training and expertise to do the job correctly and meet local building codes. Additionally, having insurance protects you in case something goes wrong during the project.
Always verify a contractor's credentials and insurance. Fortunately, LARA (Michigan’s Licensing and Regulatory Affairs) makes it easy to confirm a contractor’s license. Remember: Without confirming your builder’s credentials and proof of insurance, you could be putting your home and finances at risk.
2. Can You Provide References or Past Project Examples?
Reputable contractors should be able to provide references or examples of previous work. This not only gives you an idea of their quality and experience, but it also shows that they stand behind their work.
Look for:
- Photos of completed roofing projects
- Testimonials from previous clients
- Examples of how the contractor handled challenges or issues during past projects
3. What Is Your Project Timeline?
Time is critical when it comes to roofing. A contractor who says they can start (and finish) your project tomorrow or next week might be too eager, or too desperate.
A good timeline should include:
- Material ordering and permit approval
- Weather considerations (especially in Michigan, where conditions change rapidly)
- Current job backlog
Generally, a well-planned roofing project will take about 3 to 6 weeks from contract signing to installation. Once the demo begins, we typically see projects completed in 1-3 working days.
It’s important that your roofing contractor does not leave large, unnecessary gaps in completing your project. Additionally, be wary of companies promising quick turnaround times without a clear schedule.
4. What Warranties Do You Offer?
In Michigan, contractors must provide at least a one-year labor warranty. But considering your roof will need to last for decades, a longer warranty is essential for peace of mind.
Ask about:
- Manufacturer warranties for roofing materials
- Labor warranties that cover installation defects
- Extended warranties and what they actually cover
A longer labor warranty often signals a contractor's confidence in their workmanship and long-term commitment.
5. Are You Local to Mid-Michigan?
Hiring a local roofing contractor has significant advantages. If something goes wrong after the job is done, a local contractor is more likely to respond quickly. They also have a deep understanding of Michigan’s climate and how it impacts roofing over time.
A local contractor:
- Has a proven reputation in your community
- Can provide more timely service in case of emergencies
- Is familiar with the specific roofing needs of your area
6. How Will You Handle Unexpected Issues or Costs?
Roofing projects often uncover hidden problems, like damaged decking or leaks in other parts of the home. A trustworthy contractor will be transparent about potential issues and how they’ll handle them.
Ask how they address:
- Unexpected costs: Will they provide a detailed breakdown of extra charges?
- Hidden damage: What happens if they find structural damage during the project?
Understanding their process for handling unforeseen challenges will give you a clearer picture of how they operate.
How to Know Which Roofing Contractor Is Right for You
Choosing the right roofing contractor comes down to more than price or availability. You’re trusting someone with the system that protects your entire home, so you want a contractor who brings experience, honesty, and a proven track record. The right fit will feel organized, transparent, and confident, not pushy or evasive.
When you’re comparing roofing companies, look for signs that they value long-term quality just as much as you do.
You’ve found the right roofing contractor if they:
- Communicate clearly and answer your questions without dodging or rushing you.
- Provide detailed quotes, not vague numbers or verbal estimates.
- Explain their warranties in plain language and walk you through what’s covered.
- Show up on time for inspections, follow-ups, and calls.
- Have strong relationships with manufacturers, which signals reliability and better warranty support.
- Offer realistic timelines, not “we can start tomorrow!” promises that suggest poor planning.
- Respect your home, your time, and your budget from the first interaction.
A trustworthy contractor will make you feel informed, supported, and confident, not pressured or uncertain.
Next Steps to Hiring Your Roofing Contractor
Choosing the right roofing contractor is one of the most important decisions you’ll make for your home’s protection.
By asking these six questions, you gain clarity on licensing, experience, warranties, timelines, references, and trustworthiness, ensuring your roof is installed correctly and your family stays safe.
Custom Built helps Mid-Michigan homeowners navigate these decisions, providing guidance and expertise for a smooth, worry-free roofing project.
Use the above questions when interviewing contractors, and don’t hesitate to reach out to a trusted professional before making your final choice.
Now that you know more about questions to ask your roofing contractor before hiring them, let’s explore a deeper look into common roofing materials, the signs you may need a replacement, and roof design types to complement your home:
- Comparing Roofing Materials for Your Michigan Home - Learn more about the various roofing materials you can incorporate into your replacement project.
- 8 Signs You May Need a Roof Replacement in Michigan - Discover the key warning signs that indicate it’s time to replace your roof before small issues turn into costly problems.
- Comparing 3 Michigan Roof Design Types for Your Home - Explore the pros and cons of three popular roof styles to find the best fit for your Michigan home’s style, durability, and performance.
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