Skip to main content

«  View All Posts

What is a Discovery Call with Custom Built?

November 23rd, 2022 | 2 min read

By Brian Taylor

Meeting with contractor

Having a discovery call with a home remodeling contractor is one of the first and most important steps in the home remodeling process.

We have these calls with homeowners, like yourself, every day. It helps us learn as much as possible about yourself, your home, and your remodeling project.

By the end of this article, you will know:

  • The purpose of this call
  • The questions Custom Built will ask you 
  • How you can prepare for the discovery call

What is the purpose of this call?

Your discovery call with Custom Built will be between you and one of our Project Development Advisors. They will guide you through the remodeling process to give you the best possible final product and experience.

The purpose of the discovery call is to:

  • Give you space to ask questions and see if Custom Built is the right fit for your project
  • Give your Project Development Advisor details about your project
  • Tell your Project Development Advisor why you want to remodel your home
  • Outline what the design and remodeling process looks like
  • Advise you on the best path forward to achieve your home remodeling goals

This call typically lasts between 15-30 minutes.

Questions you will be asked

During the discovery call, your Project Development Advisor will ask you lots of questions regarding your project. These might include:

  • What is the project you have in mind for your home? 
  • Why do you want to remodel your home?
  • How did you hear about us?
  • How many people live in your home?
  • What are the dimensions of the space that you want to remodel?
  • What are you hoping to find in a contractor for this project?
    • Quality of work and materials?
    • Timeline?
    • Budget?
    • Clear communication?
  • Do you have previous experience with remodeling your home?
    • Did you do it yourself or did you hire a contractor?
    • What did you like or dislike about your previous experiences?
  • What do you like about your current home that you want to carry over to this remodeling project?
  • What is it about your current home that you want to change?
  • Do you have inspirational pictures to show us?

We want you to get the best possible results for your home renovation even if that means not working with Custom Built.

Based on your needs and wants, your Project Development Advisor will advise you on the options available to you so you can get the results you want. To learn more, read about the top 3 remodeling options available to you.

How to prepare for the call

  • Review the questions above
  • Set aside 30 minutes of your time to speak with your Project Development Advisor
  • Have all decision-makers involved in this call present
  • Keep an open mind about solutions to your home remodeling project
    • (The best solution for your project may not be what you were originally looking for)
  • Know what you want from a contractor
    • Clear communication?
    • Budget?
    • Timeline?
    • Quality of work and materials?

Next steps after the discovery call

In this article, you learned what the purpose of the discovery call is, what questions you will be asked, and what you can do to prepare. We hope you feel better prepared for the call and understand your best path forward for your remodeling project. 

If we mutually decide that Custom Built is the right fit for your project, we’ll schedule a time to come by and look at your home in person.

To learn about the next meeting (Consult A with Custom Built) read about how to prepare for an in-home consultation.

After the in-home consultation, there will be a showroom meeting. To learn more, read about what to expect from a showroom consultation.

If you decided Custom Built is not the right fit for your remodeling project, that’s ok too! To learn about other contractors, here are the top 5 remodeling contractors in Lansing.


Brian Taylor

Brian brings 20+ years of experience in the home remodeling industry to the table. He’s worked with families in all areas of whole home performance (science-backed solutions for home health, safety, comfort, and efficiency), residential renewable energy, conservation, foundation, and hydrostatic issues and solutions.