Remodeling Tips

What to Expect during a Showroom Consultation at Custom Built

Have a consultation coming up with a contractor at their showroom? Know what to expect and how you can best prepare

What to Expect during a Showroom Consultation at Custom Built

Following the design-build process, we are now at the stage where we can begin to formulate what your project is going to be.

This next step in the process is the showroom consultation (or “consult B,” as we call it at Custom Built).

As a custom design and remodeling company, we have daily showroom consultations with clients. We want you to have the best experience possible, and set your expectation levels appropriately.

By the end of this article, you’re going to understand the purpose of this meeting, the decisions you have to make, and what you can do to come prepared to make those decisions.

Meeting between two people discussing building plans

What is the purpose of a showroom consultation?

A showroom consultation, or consult B (as we call it at Custom Built), accomplishes several things.

Receive a budget range

You will receive the budget range for their remodeling project. It is a range because the specific details have not been finalized yet. These details will be finalized during the design phase of the process.

The range accounts for the highest end, and the most budget-friendly product options for your given project scope. As long as your project stays within the scope as outlined, it will fall within the range.


We will provide you with a potential timeline range for your project. This depends on when we begin the design phase and construction of your project.

View initial samples

In our showroom, we have a selection of product samples that you can view. These include,

  • Composite deck materials
  • Color options for decking
  • Deck railing options
  • Granite countertops

Project Development Overview

We will also show you the project development overview for your project. It provides,

  • A high-level description of your project
  • Budget Range for your project 
  • The work Custom Built is going to be doing at your home
  • What is required to begin working on your project

What decisions will you make during the meeting?

When the time comes to decide if Custom Built is right for your project, you have 3 options available.

1. Custom Built is right for your project

If you decide we are the best company for your project, that’s great! We look forward to working with you.

You will sign a project development agreement (PDA) which begins the agreement between us that says Custom Built is going to begin designing and planning the various aspects of your project.

When signing a project development agreement, we require a 10% deposit on the proposed budget range for your project. 

Once the (PDA) is signed, we will schedule what we call a (Step 1 meeting). This meeting will be done at your house and a member of the design team will be in attendance. While there they can take all of the specific measurements of your space.

These measurements are very specific and precise and are needed for the design phase.

2. Custom Built is not right for your project

If you decide that Custom Built is not the right remodeling company for your project, we understand and there are no hard feelings between us!

We still know that you have an issue with your home which is why you came to us in the first place. We want you to accomplish your vision for your home so here is an article outlining other home remodeling options available that might be better for you.

3. Custom Built is the right company, but the project is outside of your budget

If the project budget proposed to you is outside of your means, you may have the option to discuss a new project that is more within your means.

This option is not available for every type of project, but your project development advisor will discuss if this opinion is available for you and if you wish to go down this road.

What can you do to prepare?

Coming to a showroom consultation prepared makes the process easier for both parties. The following tips will help you and your family best prepare for the showroom consultation.

1. Have decision-makers present

To prepare for a showroom consultation, make sure that the time you choose to come into our office is available for yourself and anyone who is going to be a part of the decision-making process.

It is best to have all decision-makers at the meeting so there is no miscommunication about the proposed budget range or any of the details provided to you. 

You will also have the opportunity to view initial product samples to see their colors and textures. This is another major reason to have the decision-makers present so everyone has access to viewing the samples.

With all of the decision-makers in attendance, you will also be able to consult with each other and decide if Custom Built is the right fit for your project, or if you want to go with another remodeling company.

2. Get decision-makers on the same page

Another way to prepare for the meeting is to have conversations about the project’s details between decision-makers before the meeting. 

These should cover your budget, potential timeline, what you want from a home remodeling project, and what you want from a home remodeling contractor.

Because you have had time to discuss these details, you will know whether or not Custom Built is the right fit for you and your project.

3. Be prepared for the 10% deposit for the PDA

The main purpose of the meeting is for you to decide if you are signing the (PDA). As stated earlier, this requires a 10% deposit so come prepared for this.


You now better understand what to expect from a showroom consultation. This is an exciting process and we know you are going to enjoy the finished product once it's all said and done.

We know that by following these tips, your experience will be much better and you will enjoy your time working with us on your home remodeling project. You are still early on in the remodeling process but we hope you enjoy the experience.

If you decide not to work with Custom Built for your remodeling project, that’s ok! You can still get your home remodeled. Here is an article to learn about the different remodeling options available to you.

Want some more information about our process? Here is an article outlining the entire design and remodeling process from beginning to end. 

You can also connect with our sales staff with questions and they will be happy to assist you.

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