With construction starting to wind down, you are finally seeing your remodel take shape! We want you to be truly happy with your project and remodeling experience with Custom Built.
Part of the reason you chose Custom Built is our commitment to give you a 5-star experience, for life, as well as a lifetime warranty on workmanship. This promise ensures that you will enjoy your new space, building lasting memories with your family, for years to come.
You will experience this Custom Built commitment at every step in our process. Now, before construction officially finishes, you will go through your project with our team in two separate walk-throughs.
Both our production walk-through and final sales walk-through are designed with your satisfaction in mind. Each gives you the opportunity to communicate feedback about your project and experience to us.
Your satisfaction is the focal point of our walk-throughs. In this article, you will learn what happens during each one and how you can prepare, helping us make sure you’re happy with your project now and into the future.
What happens during your final construction walk-through
Before officially completing your remodel, you will walk through the project with us two separate times. Each of these walk-throughs has a different purpose and accomplishes different objectives.
For larger projects such as an entire house remodel or home addition, a pre-production walk-through may be necessary.
Final production walk-through
The first walk-through you take part in happens on the last day of construction, between you, any other decision-makers, and your Managing Lead Carpenter (MLC).
As the final day of construction nears, your MLC will schedule with you when the production walk-through can take place.
The purpose of the production walk-through is for your MLC to give you an overview of your completed project, and for you to request adjustments, changes, or repairs. These revisions are called punch list items.
As you walk through your newly constructed project, note areas to your MLC that you would like changed or fixed. These can include:
Issues with deck boards
Scratches on walls or floors
Adjustments to cabinet doors
Any other issue you’d like to bring up
Your MLC will make note of these punch list items to make sure they are addressed. If there is a change you would like to make that falls outside the original scope of work, a change order rather than a punch list will need to be started.
Please note: some things you may bring to your MLC’s attention may fall within allowable industry tolerances and may not be added to the punch list. Your MLC will make sure you understand these exceptions if they come up.
Once you and your MLC have finished the list of items to address, they will schedule the final sales walk-through with you. This will typically follow within one to two days.
Typically, the final walk-through happens a week after the production walk-through. During this time, you may notice things that you initially didn’t at the first walk-through. Let us know about these and we will add these to the punch list items.
Now that your punch list items are accounted for, we will begin addressing them immediately.
Final sales walk-through
At your final sales walkthrough, we will collect the remaining payment for your project.
Your Project Development Advisor will collect any remaining key boxes, Custom Built yard signs, and the warranty card for your records.
In addition, they will let you know when you can expect the punch list items to be taken care of. Depending on the length and complexity of your list, you can expect this to happen within two to four weeks. Your Project Development Advisor will be in communication with you until all remaining punch list or warranty items have been taken care of.
Finally, we want to congratulate you on the completion of your project and thank you for trusting Custom Built as your design and remodeling company!
Our continued commitment to you is to make sure you have that 5-star experience with Custom Built, for life. Even after your project is complete and we have received full payment, you can have confidence in our lifetime workmanship warranty
You can expect to receive the same level of service from us years later as you received at the beginning of your project.
How to prepare for your walk-throughs
Each of your walk-throughs will take place in your newly remodeled space. Your Managing Lead Carpenter or Project Development Advisor will schedule a time with you for each of these walk-throughs.
We recommend setting aside at least 30 mins with all decision-makers present if possible. Payment for the remaining balance is also requested at the final sales walk-through so you will want to have a check or banking information ready.
Next steps after your final walk-throughs
Now you truly get to enjoy your new space with your loved ones! You have come a long way from the start of this process and you can be extremely proud of the effort, time, and patience you have put in.
If you had a terrific experience with Custom Built, leave us a 5-star Google review and tell your friends and family about us! We would love the opportunity to serve them as we have served you.
Michael brings over 2 decades of building and remodeling experience to his position as the Owner and Visionary of Custom Built. Michael’s passion to make an impact on the home building industry has led him to serve for over ten years at the local and state Home Builders Association, culminating as President of the HBA of Michigan in 2020.