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2017 Guildmaster Award For Exceptional Customer Service

Custom Built Design & Remodeling of Okemos, Michigan, has been awarded a 2017 Guildmaster Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.

Custom Built Design & Remodeling was selected as one of the over 200 North American builders, re-modelers, developers, and contractors recognized by GuildQuality for their superior delivery of customer care.

Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. Custom Built Design & Remodeling achieved a recommendation rating of greater than 90% from their customers, who were surveyed through GuildQuality.

“We are obviously thrilled with this award from Guildmaster,” said Michael Flory, co-owner of the company. “Because customer service is important to us, it tells us that we are doing all the right things,” he added.

For more on the 2017 Guildmaster Award and qualifications, visit

Custom Built Design and Remodeling is a home improvement firm based in Okemos Michigan. Co-owned by two brothers, Michael Flory and Chris Scott, it was formed in 2006 when the brothers decided to combined their passions for construction. They are known throughout the region for their high-quality craftsmanship and commitment to customer service, Custom Built has quickly become the Lansing area’s premiere home improvement specialists. Their website can be found at

GuildQuality helps builders, re-modelers and contractors manage their most valuable asset – their reputation. Our members rely on our service to gather customer feedback, measure satisfaction and continuously improve their business. Supported by comprehensive reporting and marketing tools, GuildQuality helps its members stand out in a competitive market. For more information, visit

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